When going through this process, I feel like communication is critical. The was several times during the workweek were I would have to send several email and text to get a response.
Joseph HJun-01-2021
Reviewed by Blake C L for Matt Underwood
The last part of the process leading up to closing felt completely rushed and caused much stress, not only to my wife and I, but also my family that was helping with closing costs. I think it was unacceptable that both donors that were gifting money towards closing costs had to take time off of work to ensure the proper documentation was submitted to ensure the closing was not delayed. The communication of the proper documentation needed was not clearly stated and was not carried in a proficient manner. I carried out submitting documents in a timely manner every time it was required to avoid any such problems. Overall, the final week was unpleasant and stressful thus, I don't feel as I would feel confident nor comfortable recommending CBM to friends or family.
Blake C LMay-31-2021
Reviewed by Linda L for Brad Schloss
I sent in all requested paperwork and was asked several times for the same papers.
Linda LMay-31-2021
Reviewed by Charles O for Brad Schloss
Always was available & helpful with my questions and concerns.
Charles OMay-31-2021
Reviewed by Patrick C R for Matt Underwood
I received prompt responses and clear and helpful answers to my questions.
Patrick C RMay-31-2021
Reviewed by Ryan Thomas H for Jeff Hurd
Both Danielle and Jeff were very prompt in answering all of my questions that I'd asked. You guys have a great team over there! Keep up the great work!
Ryan Thomas HMay-31-2021
Reviewed by Dreamer L for Sherry Reid
Awesome and very responsive!!
Dreamer LMay-29-2021
Reviewed by Julio A L for Matt Underwood
Matt was very helpful with guiding us through the home buying process and assisting with the toooonnnsss of documents required. He relieved lots of stress.
Julio A LMay-28-2021
Reviewed by Victor E L for Matt Underwood
Excelent great profesional
Victor E LMay-27-2021
Reviewed by Stephen C L for Matt Underwood
Any mortgage needs or questions, have always been handle with a personal touch, and care by Matthew. He has been my home loan advisor since 2013. I have NEVER had any issues or concerns regarding his knowledge, experience,or Professionalism.
Stephen C LMay-27-2021
Reviewed by Carl M T for Matt Underwood
Did a great job.
Carl M TMay-26-2021
Reviewed by Ann D for Greg Lynch
Greg is an excellent communicator, making the complex easy to understand. He is prompt, courteous and and reliable!
Ann DMay-25-2021
Reviewed by Gregory John H for Greg Lynch
Helped all the way through the process.
Gregory John HMay-25-2021
Reviewed by Khyeisha S G for Matt Underwood
It was a pleasure working with Mr. Underwood. He was very thorough in explaining the process and quick to answer any questions. Overall, my experience was great. Thank you.
Khyeisha S GMay-24-2021
Reviewed by Carrie E for Brad Schloss
Brad and his team did an amazing job helping us with the purchase of our home. It was an unusual situation with my husband living in VA but deployed on a ship and me living in South Carolina. He was in constant contact and answering all my questions. I can’t say enough about them.